The return policy for the phone applies to all purchases made from Mi retail stores either online.
To return a product directly, you have to complete the request through a return form.
If you change your opinion after buying something or discover that you selected the wrong item, you can rest easy knowing that they have a 7-day exchange policy (excludes special order items). If there isn’t a suitable product to replace your returned item, you’ll be given credit on your account or a gift card for the amount you paid at the time of purchase.
Please keep in mind that things purchased from a credit card cannot be redeemed for a gift card. To return a mobile phone, it must be sealed / unopened, in its original packing, and we must be contacted within seven days after purchase/delivery.
OR
If you have received the incorrect mobile phone by mistake, Mi will replace it (if available) or provide a credit or refund. The wrong phone must first be returned to us to offer the correct goods. If you have purchased the incorrect goods online, Mi may arrange for them to be collected via courier. In this case, we need to be contacted within seven days of purchase or delivery, and the wrong goods must be resalable and unused.
Cancellation Procedures
Cancellation of the product should be done before product delivery. If you purchased with a prepayment method, you will receive a refund for the entire price of your order (credit card, or net banking). Unfortunately, once an item has been dispatched from our warehouses, it cannot be canceled. Kindly follow these instructions if you want to cancel an order:
Select the ‘My Orders’ tab after logging into your Mi account. Select the cancellation option and enter the relevant information. Once you’ve submitted your cancellation request, we’ll make sure it’s processed as soon as possible.
Products that are Defective when they arrive
If your product is defective upon shipping or first use, Mi will fix or replace it, or provide a credit or refund if a suitable replacement is not available. Your malfunctioning product must be returned to us for us to test and confirm that it is faulty before we can repair, replace, or offer a credit/refund. All returns of this sort must be done within 14 days of purchase/delivery, and if you purchased online, we can arrange for the collection of your merchandise by courier.
Products that are defective within the Warranty Period
If your product is defective or no longer functions as intended and you are still within the warranty term mentioned when you purchased it, Mi will repair or replace it, or offer a credit or refund if a suitable replacement is not available. Your malfunctioning product must be returned to us for us to test and confirm that it is faulty before we can repair, replace, or offer a credit/refund.
Return Fee
Mi may (at our discretion) agree to accept returns of defective products in certain circumstances. When a product is sold to retail buyers. In a few cases, you will be charged a fee of at least 20% of the value of the item. No shipping, maintenance, or assembly costs will be refunded.
What If I Need a Replacement?
Please contact your customer service representative by calling the helpline number. If you need to investigate the situation further, you should bring the faulty device, box, all labels/manuals, and the original invoice to your nearest Xiaomi Authorized Repair Center. If it turns out that the gadget is not working properly, the gadget will be deposited and a new replacement device will be shipped to the shipping address.
Conclusion
Return policies encourage customers to shop through an online market. It provides them the idea of what their product condition is and they can return the product if found wrong, faulty, or chosen by mistake. The parameters of how a consumer can return items or get a refund on services performed are outlined in the Refund Policy.
How to request a replacement?
If you are qualified for a replacement, our evaluation of the equipment reveals a flaw that necessitates its replacement. Within ten days of receiving the order, a replacement request is submitted.
A replacement was requested. When can I receive it?
You will receive an e-mail regarding the delivery of the replaced product once the replacement request has been submitted.
