Customers must activate their insurance coverage for their devices 30 days after purchase to be eligible for insurance claims, according to Metropcs. Customers who have recorded a loss, theft, or an accident with their device after enrolling in the MetroPCS insurance plan are eligible to file a claim.
MetroPCS insurance claims operate by first filing or registering the claim with the company, which can be done online or by calling the customer service phone lines. After insurance claims have been registered, certain documents are expected for submissions like photos, means of identification, and receipts of payments. All these are paramount to getting an insurance estimate. once insurance has been approved, MetroPcs offers its customers a next business day free delivery of the device that has been, approved for a replacement to the customer.
Process of Metropcs Insurance Claim
Metropcs insurance claim reimburses customers for the cost of repairing the device or it could be the cost of getting a new device depending on the insurance estimates. Before an insurance claim can be termed approved, customers are expected to submit a claim form together with the embedded proof of purchase like a receipt. This process of approval is concluded with Metropcs sending a check or crediting the customer’s account. For the amount of the insurance claim.
Elements for consideration before submitting a claim
Having gathered all requirements for an insurance claim, there are three factors to be considered; the cost of repair or replacement, the deductibles, and the time of approval.
Cost of repair or replacement:
Customers are expected to have, have accurate information about how much it would cost to repair or replace their phone before filing a claim. Customers must save the device’s payment receipt or other proof of payment because it will be used in the insurance quote. Metropcs will only reimburse claims based on the device’s retail value.
The deductibles:
A deductible is necessary for an insurance claim to be granted. This means that for each device that was bought and insured through MetroPCS, the owner must pay a fee before MetroPCS will evaluate an insurance claim. The deductible is usually determined by the phone type, which is divided into tiers. Based on phone tiers, the amount of money to be paid or deducted for insurance is as follows:
Tier 1 is to pay $20
Tier 2 is $50
Device tier 3 is $60
Device tier 4 $ 120
Device tier 5 &Byod is $200
Device tier 6 is $275
The amount of insurance is determined by the deductibles, which are determined by the type of device bought and classified into tiers.
Time of claim approval:
When filing a Metropcs insurance claim, the waiting period is the third most crucial thing to keep in mind. Customers using Metropcs must wait 30 days after purchasing their mobile handset before submitting a claim. Customers are given this time to register a claim with their credit card company or with the manufacturer’s warranty.
Conclusion
In summary, Metropcs provides insurance for devices, with coverage for loss, theft, accidents, major parts, and device malfunction among the options. Customers who bought any device from MetroPCS must opt-in for insurance within 30-days of purchase to be eligible to file a claim. If customers do not pay a deductible, an insurance claim will be denied in the event of damage or loss/theft. If a consumer wants to file a claim, they must do it online or by calling customer support. Before submitting a claim, you should have specific information on hand, such as means of identification, a photo, the make and model of your device, and a receipt to show proof of payment.
Do I need my IMEI number?
You may be asked about this number which is located under the battery section of your phone. It is advisable to take your phone alone or have it handy when filling out the claim form.
How many times can I make a claim?
An insurance claim can be made twice within 12 months, after which insurance coverage is no longer valid.
How do I know the tier my device belongs to?
All the devices and corresponding tiers are stated on the website and will be made available when you opt-in for the MetroPCS insurance plan.
